ARRGGHGHHHHHHH !!!

I just called EPM which is my internet provider because my speed is not fast enough, I have 700kb/s and I´m getting just 89kb/s !! So I called and I´m just sourprised the answers that I´m getting from level 1 (The last guy that I talked with told me that the internet speed can´t be measured in bytes, only in bits, that bytes are only for storage!!!!!!!!!!!!!, I just asked him to put me with next level....)..., I´m just tired of having to call at least 3 or 4 times a week..., and the worst thing of all is that I have to go throughout level 1 people each time I call, they´re only following a procedure.., I know that.., but please EPM PIMP my internet connection or at least give me the speed that I´m paying for !!!